I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. with the purchase receipt. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. It's my money and I have the right to return which ever item I am not pleased with. Ross is a California based discount department stores chain, targeting middle-income households. Follow along to know, what are the exceptions, and how and when youll receive your refund. i also have my receipt but dated back from 2019. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. It was too cold to wear. Just take your product in its original condition back to your local Ross store with the purchase receipt. Ross Return Policy: Insider Tips for Successful Returns Some of our partners may process your data as a part of their legitimate business interest without asking for consent. All rude! No, merchandise cannot be purchased online. Why? RIDICULOUS!! But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Isn't that your job? Return Policy For Items Purchased In Stores | Marshalls I bought 3 dresses 2 weeks ago. Needless to say I threw it away and wasted my money! Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. THINK ABOUT IT PPL. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. I didn't try then on in the store and they were way too big. How Do Credit Card Refunds Work? | Bankrate In some cases, they may take up to 14 days. I was appalled!!! Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" The tag was off, but I having it with me After so much arguments.. End up with the merchandise. I had. (No tax return so far) The tax here is 9.000 percent. It was a mess. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. If you paid with cash or another payment method, a chargeback isn't an option. Do you need to return at the Ross you purchased at or can return at different Ross? Could not return summer items given as gift. - aren't your clerks supposed to ask. They said it took a couple days for the credit to post. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Alternatively, merchandise purchased online can be returned using our return-by-mail option. After the 60-day mark, the bank is no longer . Yes you can return items without a receipt aslong as your not an associate. Ross Return Policy Debit Card - pornomoloko.site My 14.99 capris did not show in the system. No way you ever sold this shirt for 16 cents! I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. Is this even legal? Ross store in San Francisco at Lakeshore plaza. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. I made a purchase on 4/18 at Ross with my debit card. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. The subtotal on my receipt was $35.93. Associates returns must be done with a receipt. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I am a Ross employee. Ross Return Policy - Complete Guide For Exchange & Refund ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. You can't just buy something to use one time and return it later because that's called a rental. California Middle Class Tax Refund debit card questions answered I shared the information with the woman who went back to the manager who gave her the credit. The associate that came over to help was rude as well. Went to Ross at the Kendall and US1, Miami, Fl. The one cashier, said I will take you next. I'm very upset and would like an answer. the customer is always unhappy when they don't get their way! People will pay more for an item if there is better customer service. Exchange for like merchandise only if software is defective. Ross Return Policy. I am a Ross shopper have been for a long time finding great deals on many items. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. Obviously it doesn't have price tag but some other tag. Now I'm angry why did she lie to me. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. I asked. Note: This discount is only good on Tuesday. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. Some managers at ross need to be a little more empathetic. Some retailers just "let them walk out". I'll get all the deals. I asked the cashier and she said "the machine wanted it." Did not want give to know. Someone put it in our cart while I was in the fitting room and we payed for it. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! This, too, must be new policy. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. I work at ross and it is crazy what people try and get away with. I don't routinely return items either. I purchased one item for approx. I am never shopping there again; so why a store credit??????!! 9. I have been a loyal Ross shopper for a very long time. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Response was yes they should but sorry. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. What a scam horrible service. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. Or something like that. You guys need to reevaluate yourselves. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. Essential; Dvd Little; Aunt cathy for ross debit cards. I took the items to the Farmington store and they returned them no questions asked. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. It took her two minutes to get my receipt number. And it appears I will have to have my husband return the dresses. they should over ride. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. She balles up the gown in the same bag as the shoes. I assume if a credit card was used maybe it would take longer? Ross Refund Verification Process). All returns are subject to system verification. All the unused and original items are valid for in-store returns. What's the return policy? Most merchants love debit cards. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. I had this kind of incident happen to me two other times at another Ross location. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. As a Ross employee I'll clarify some of these incidents for you. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. I had a valid receipt to return paints that I worn once then washed. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. If not, we will need to see a replica of that item from within our store. Horrible Return Policy. Continue with Recommended Cookies. They need to have the original tag attached as well. Thank you. Be sure you really want what you are buying or you may be stuck with it. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Ask for the discount for purchase and a lot of companies will still make that sale. They are separate companies operated by different people with different policies. Does Ross Dress for Less make donations to nonprofits in the community? How to Return An Item to Ross budget FASHIONISTA As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. I was just told today by the cashier at Ross that the Reduced items are final sale !!! I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. They advised that they could not make the adjustment. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. I was out of town and found I needed a light sweater to ware to a wedding. Does anyone know if this is true or had similar experience? See Also: The 2 Best Days to Shop at Ross to Save Money. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. 3)keep the tags if you need to staple them to the receipt He never left the store with it. I said what about me? You can ask for an exchange only if the software turns out to be defective. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I have been waiting 10 minutes and she just walked in. It was like I walked 2 miles just to give them $49. That will help if necessary. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. I have no problem with Ross other than their policy to rush you out the door. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. I feel ripped off. I was within the 30 day return date, had the original receipt, all the tags were attached. I have been a Ross customer for close to 15 years. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Best Selling Brand Options, Does Costco Sell Stamps? The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". I told the cashier it better not be damaged BC IT IS A GOWN! 5 days and I had a receipt. Never had an issue with hundreds of products bought at Ross till today. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I stood on line for 10 minutes (with only two cashiers). Ross is not responsible for lost or stolen cards. Credit Card Return Protection Benefits: How to Use Them to - MoneyTips The return window for items sold on Target.com begins once the order has been invoiced. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Disappointed. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. Manager Tells Me I Need My I.d. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. She then tried to enter the number and gave me grief as to what was on the receipt. Issuing Refunds to Credit and Debit Cards - Stanford University They are not wanting to see a boycott on their stores. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Just bring it into any Ross store and theyll set you up with a new gift card. I tried pulling it to get the teeth fastened at the base, but it didn't come down. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. Then she proceeded to For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Obviously it doesn't have price tag but some other tag. Over a 2 day period, I visited 3 different Ross stores in order to purchase four Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. The only way a store can compensate for losing money like that is to raise the prices. The first time they told that the manager was in the stores in the mornings. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. I think it would be better if we could return the items. V What if I return my products after 30 days? Ross gives you until January 31st to return all items purchased between December 1st 31st. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. Middle Class Tax Refund | FTB.ca.gov - California I know that was not true. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. I used to love finding bargains at Ross. ROSS IS AWESOME! Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Some stores are a bit different, but most are pretty fair about it. As a Ross employee I'll clarify some of these incidents for you. Thank you. It's not impractical for Ross to require receipts for certain purchases. They refused to return my item due to the descriptions on receipt and tag not matching. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? If tags are detached the item will not be accepted. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). What Happens After 30 Days? I purchased I visit A Ross store every week. If you have two cards that are linked to the same account, you can return it using the other card that is linked. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I would Host Of. Nonsense!!!!! I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). I will never shop here again. . So bad quality!!!!! You now know all the important points that can make your return possible following the Ross return policy. I can always find something to buy there. Worst return policy ever! They need some quality control. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. It's not like I'm returning upscale clothing in the first place. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. I wanted to know the same thing is there a time limit? This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. A 10-day period is required for a cash refund on check purchases. To make way for new merchandise, we regularly mark down slow-selling merchandise. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. You guys are all so stupid and think you're entitled to everything. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. They are providing sanitization to all customers and associates. For further assistance, we also recommend you check out the official return policy page of Ross.com. Ask me why I do not know, that is a corporate question. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I refuse to get into trouble by not following procedures. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Require. As I was trying to speak she would not even have the courtesy to hear me out! I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Now he's out $21.00. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping.