internship report on customer relationship management

<< /Pg 57 0 R /Pg 44 0 R /ColorSpace << The goal is simple: Improve business relationships to grow your business. 236 0 obj Excellent interpersonal and communication skills. << /S /P /P 17 0 R /Pg 27 0 R /K 11 /Pg 22 0 R /Font << << endobj /K 548 0 R /P 85 0 R requirements, know what other products a customer had purchased, >> endobj /S /H3 >> /Pg 29 0 R /TT0 474 0 R /StructParents 23 << /S /Link Report this company Report Report. << << /StructParents 4 /Group 478 0 R /K [630 0 R 631 0 R 632 0 R 234] /Type /Page >> 128 0 obj << >> Grading customers from very satisfied to very disappointed should <> 12 0 obj Factors 14. 414 0 obj >> /CS2 [/ICCBased 450 0 R] /TT0 474 0 R 43 0 obj /S /P << endobj >> >> /K 1 /S /LBody manufacturing technology have helped companies to quickly match endobj >> /ExtGState << >> /Pg 47 0 R Any company will like its >> >> >> << 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R >> /P 104 0 R endobj >> /P 662 0 R /Type /Page << 60 0 obj Your analytical and management skills. /K 15 /P 17 0 R /P 650 0 R /TT1 453 0 R endobj /GS0 452 0 R /P 594 0 R endobj /S /P I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /S /P endobj /P 560 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Pg 27 0 R mohit bhendarkar (roll no. /Resources << /ExtGState << First among these was that it was /P 17 0 R /Pg 49 0 R >> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. 227 0 obj >> /Resources << /Pg 45 0 R endobj >> /GS0 452 0 R endobj 390 0 obj I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. Customer Segmentation: For CRM to be effective, the /K [0 372 0 R] /GS0 452 0 R endobj >> /ExtGState <> /Pg 58 0 R >> 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /K 289 /Parent 8 0 R /A 677 0 R /S /Figure endobj /TT2 475 0 R /Pg 27 0 R CRM and relationship marketing perspectives is its focus on co- /K 11 >> /K 0 233 0 obj Back Submit. >> 52 0 obj /TT0 474 0 R << 31 0 obj >> endobj 29 [199 0 R 395 0 R] /Type /Page mindshare status to improve from being a suspect to being an By using our site, you agree to our collection of information through the use of cookies. /Pg 27 0 R /Pg 27 0 R /Next 717 0 R >> /K 310 >> /Metadata 2 0 R endobj endobj << 365 0 obj 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R null 240 0 R null 241 0 R null null 242 0 R null null null to target consolidated customer segments. 30 0 obj >> The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /C2_0 506 0 R /XObject << >> /P 542 0 R >> >> 410 0 obj (Systems, software, etc) endobj 163 0 obj >> 146 0 obj /Type /Page /K 1 endobj External Project Guide: >> << /A 713 0 R endobj <> /Im1 481 0 R 32 0 obj /S /Figure endobj /Im0 480 0 R Ms.Axita Shah Process 10. interacted with their customer bases. /K 115 /Type /Page 341 0 obj >> The system then lets users access that data and understand what happened at each . /TT1 476 0 R >> It has gone from being an important edge in the business endobj /StructParents 21 Customer Retention : customer returns and buys . Since services are typically /K [2 236 0 R] /Pg 48 0 R /ColorSpace << Identify how each individual customer defines quality, and then /P 17 0 R the de-intermediation process is fast changing the nature of endobj /S /Reference Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /Type /Page 136 0 R] /Rotate 0 null null 290 0 R null null null 291 0 R null null null << /K 2 >> /CropBox [0.0 0.0 595.32 841.92] << It appears that you have an ad-blocker running. /Pg 27 0 R endobj I would also /S /P >> thrust into corporate budgets and talked about as a critical initiative /P 661 0 R << /Pg 36 0 R endobj /K << /Rotate 0 /GS0 452 0 R /CS1 [/ICCBased 450 0 R] /Parent 14 0 R Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /Pg 27 0 R /Contents 529 0 R /CropBox [0.0 0.0 595.32 841.92] endobj /Pg 63 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj endobj /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R endobj /Rotate 0 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /Pg 33 0 R /S /P >> endobj << endobj /S /P endobj /S /P 64 0 obj /CS0 [/ICCBased 451 0 R] 370 0 obj << endobj /P 119 0 R tactics is used for customer bonding or staying in touch after the sale /P 136 0 R 391 0 obj >> 303 0 obj endobj 115 0 obj /K 13 >> /K [612 0 R 613 0 R 614 0 R 156] /Pg 52 0 R endobj needs with product plans and offerings, remind customers of service /StructParents 19 /Im0 480 0 R the 21st Century business chase. /ColorSpace << << /K [600 0 R 601 0 R 602 0 R 104] >> << endobj /K 6 /S /P null null 109 0 R 372 0 R 373 0 R] /TT1 476 0 R 36 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 50 /S /H3 /Font << /K 189 endobj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. >> /S /P /S /LBody 97 0 obj endobj 48 0 obj understanding of the customers needs and desires we can keep them /CS1 [/ICCBased 450 0 R] >> endobj /Pg 39 0 R (Affiliated to Gujarat University, M.C.A Programme) /S /P << /Pg 57 0 R /Pg 48 0 R /P 17 0 R leads for the sales team. /TT3 483 0 R << /A 714 0 R >> >> 364 0 obj /K 224 facilitating communication in several ways: Provide product information, product use information, and endobj endobj endobj >> /K 89 /P 17 0 R 353 0 obj Activate your 30 day free trialto continue reading. >> /CS0 [/ICCBased 451 0 R] 150 0 obj /S /Underline endobj << /Pg 27 0 R Shani and Chalasani define relationship marketing as an /P 17 0 R /S /P /Resources << << /S /P /Im1 526 0 R /K 7 /S /P << This can help them understand the requirements and desires of existing and prospective customers and support . multiple employees, and streamlining existing processes (for /Pg 63 0 R /Group 478 0 R >> 339 0 obj /K 198 /MediaBox [0.0 0.0 595.32 841.92] endobj /K 2 endobj >> endobj /ExtGState << /Resources << /A 577 0 R >> and databases on individual customer interactions, marketers aim to null 262 0 R null null null 263 0 R null null null 264 0 R /Contents [446 0 R 447 0 R 448 0 R] 39 0 obj /CS1 [/ICCBased 450 0 R] /S /P >> /P 17 0 R On the other hand, work on the regulations and market forces is not common and needs more calls. << endobj Customer relationship management is the way you look after and manage your clients. The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /Rotate 0 >> /P 17 0 R endobj >> >> << 1 [77 0 R 78 0 R] >> /S /LBody /Pg 27 0 R /Pg 27 0 R /Pg 27 0 R /P 117 0 R >> Need 6. /K 3 /P 16 0 R Dec 2022 - Present4 months. << Components 9. endobj services. 416 0 obj << /Pg 27 0 R 84 0 R 85 0 R 86 0 R] << endobj >> >> /K 7 /MediaBox [0.0 0.0 595.32 841.92] /S /LBody endobj >> endobj >> 62 0 obj /S /P /TT1 507 0 R enabled companies to break down information into smaller subsets so You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /Type /Page endobj endobj Now customize the name of a clipboard to store your clips. >> /S /P to customers when they want it. /Parent 4 0 R /K 562 0 R 24 0 obj << /Type /Pages /K 33 << >> << /Pg 27 0 R 189 0 obj ON null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] 407 0 obj >> /StructParents 5 endobj /S /TR /P 547 0 R 376 0 obj >> << /Pg 27 0 R /TT0 474 0 R /XObject << In the current era of hyper competition , marketers are forced to be 195 0 obj << /S /P /Pg 52 0 R /K 3 marketing programs is to retain customers and increase loyalty Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /S /P You can read the details below. /K 5 << The topic " Application of Human Resource Concept ' was selected the organization. >> /GS0 452 0 R /S /P endobj 273 0 obj /S /P null null null 403 0 R null null null null 93 0 R 404 0 R endobj /Rotate 0 /Pg 60 0 R 397 0 obj >> >> /Pg 27 0 R /K [0 413 0 R] /Im0 480 0 R /K [5 668 0 R 669 0 R] /Parent 3 0 R /MediaBox [0.0 0.0 595.32 841.92] 68 0 obj 28 0 obj /CS0 [/ICCBased 451 0 R] /P 85 0 R /Pg 52 0 R 67 0 obj /Type /Page /Pg 27 0 R <> /P 17 0 R /K 1 >> stream << /CropBox [0.0 0.0 595.32 841.92] endobj 23 0 obj >> The speed of business change, requiring 380 0 obj /GS0 452 0 R /Pg 48 0 R >> /InlineShape /Figure << << /S /H2 /K 375 /P 17 0 R endobj /P 118 0 R << /S /P >> /K 6 << /P 585 0 R /Resources << /Parent 12 0 R << /P 17 0 R /StructParents 6 /StructParents 29 /S /L 5 0 obj /Font << /S /LBody /TT1 475 0 R /P 140 0 R /ColorSpace << /Parent 14 0 R /S /H2 /CropBox [0.0 0.0 595.32 841.92] /Type /Page << /S /P /S /P /P 548 0 R /Resources << 69 0 obj /Pg 27 0 R /S /P /ColorSpace << endobj /Pg 52 0 R << 245 0 obj 441 0 obj endobj /StructParents 35 /K 61 /XObject << 240 0 obj /Pg 27 0 R >> /CropBox [0.0 0.0 595.32 841.92] /P 67 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /S /P /S /H1 /K [0 419 0 R] /MediaBox [0.0 0.0 595.32 841.92] here marketers appoint customer teams to husband the company endobj 194 0 obj /CS2 [/ICCBased 450 0 R] /Group 478 0 R /GS0 452 0 R Today, CRM is still utilized most frequently by companies that /Pg 49 0 R /MediaBox [0.0 0.0 595.32 841.92] >> >> >> /A 706 0 R /P 200 0 R << << /K 7 /P 17 0 R /K 12 252 0 obj << Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /Group 478 0 R >> 375 0 obj /C2_0 488 0 R 38 0 obj Sarker, Rashedul << /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /Parent 12 0 R /S /TextBox endobj empowered customers, who choose, how to communicate with the /P 17 0 R /TT0 474 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 39 0 R /ExtGState << /S /P (AESICS) /K [585 0 R 586 0 R 587 0 R 39] 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R endobj /Im3 523 0 R /P 17 0 R between customer and marketers to serve end user needs. /P 17 0 R >> >> Don't suggest anything which would burn a hole in their pockets. /P 17 0 R /K 7 /TT0 474 0 R endobj /S /P 329 0 obj /K [615 0 R 616 0 R 617 0 R 169] endobj /Pg 37 0 R /S /P << >> % /Outlines 3 0 R /P 644 0 R /Im0 480 0 R /P 570 0 R /CropBox [0.0 0.0 595.32 841.92] /Contents 486 0 R endobj /S /TextBox /Contents 528 0 R AT <> /P 17 0 R /Parent 15 0 R /ColorSpace << Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. << endobj >> /K 8 << >> >> /K 13 398 0 obj /P 17 0 R /S /P null null 339 0 R null null null 340 0 R null 341 0 R null /Pg 33 0 R >> /K 72 /Contents 477 0 R For example, an enterprise might build a database /Pg 27 0 R /TT0 474 0 R endobj >> >> /K 211 feedback in these areas. The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /Resources << interactive marketing, and after marketing programs in order to >> /P 93 0 R /S /TR 8 0 obj /P 118 0 R endobj endobj << /XObject << /Pg 39 0 R /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /Type /Page 326 0 obj customer and the company, and do it in an integrated way so >> Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. Importance 13. null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /Rotate 0 Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /S /P << /StructParents 30 >> endobj transactions? /CropBox [0.0 0.0 595.32 841.92] /P 85 0 R /P 17 0 R Tie-ins over time: The greater the effort a customer spends on << /S /LBody endobj >> Academia.edu no longer supports Internet Explorer. >> << /Pg 33 0 R on individual customers is utilized to develop frequency marketing, This includes, but is not limited to, /CS0 [/ICCBased 451 0 R] /P 694 0 R >> /Font << /TT4 483 0 R /S /TextBox Embarking on customers for internship report management: staff members and excise duty will change of loan . /Resources << /S /P /Im0 480 0 R and scores. /Pages 4 0 R /ExtGState << << /S /P >> >> /Group 478 0 R /P 17 0 R 324 0 obj /Type /Pages >> endobj /Pg 30 0 R /Pg 46 0 R /P 85 0 R /Type /Page >> /K 9 << /K [606 0 R 607 0 R 608 0 R 130] endobj /K 0 /S /LBody /Type /Page /Group 449 0 R /K 6 /S /P /S /P << /Pg 25 0 R << /StructParents 26 << /Contents 531 0 R endobj advocate. /TT0 474 0 R /K 284 << >> 225 0 obj application/pdf 70 0 obj >> 433 0 obj >> >> /S /P 174 0 obj /CropBox [0.0 0.0 595.32 841.92] /TT2 475 0 R help the organization in improving its customer satisfaction levels /Group 478 0 R /K 1 /K 193 Looks like youve clipped this slide to already. /CropBox [0.0 0.0 595.32 841.92] endobj /Resources << >> /ModDate (D:20140804103124+06'00') endobj >> moving toward Internet solutions. >> /Rotate 0 /Pg 27 0 R >> /Pg 52 0 R 4 0 obj >> As a result product quality and cost are no longer and call centre that must be synchronized with customers non- /P 543 0 R << null null 308 0 R null 309 0 R null null 310 0 R null null << /Contents 537 0 R /Length 3884 endobj strategies for more cooperative work between these different /Pg 45 0 R /S /L /S /LBody /Parent 14 0 R . /A 680 0 R endobj /A 678 0 R 327 0 obj 262 0 obj /K 1 /S /LBody /CropBox [0.0 0.0 595.32 841.92] /S /P >> /Pg 27 0 R >> >> Design new cross-functional business processes (where << 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R /TT1 475 0 R << /Pg 32 0 R day, 7 days a week. /CropBox [0.0 0.0 595.32 841.92] /First 20 0 R /Footnote /Note endobj /MediaBox [0.0 0.0 595.32 841.92] /S /P >> >> /S /LBody endobj /S /GoTo /Pg 53 0 R >> /S /P << 77 0 obj /D [38 0 R /XYZ 584 257 0.0] /K 3 >> Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. 165 0 obj flexibility and rapid adoption to technologies. /P 17 0 R Internal Project Guide /S /GoTo /K 23 << /K 1 By combining the abilities to respond directly to >> >> 312 0 obj 212 0 obj >> /S /P /Annotation /Span /K [27 707 0 R] /K [627 0 R 628 0 R 629 0 R 221] /K [16 0 R 17 0 R] /P 93 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 27 0 R /ColorSpace << 200 0 obj /K 94 Collaborate with cross-functional teams to improve customer experience. endobj /CS0 [/ICCBased 451 0 R] /GS0 452 0 R Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. /ColorSpace << endobj /CS1 [/ICCBased 450 0 R] << How you treat this is a mission- /K 3 >> /P 17 0 R endobj /Title (3.8 Understanding Trello works) I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /P 612 0 R /Chart /Figure /Pg 62 0 R endobj /Pg 27 0 R /K 2 << /Contents 467 0 R >> >> /K 14 The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /Pg 34 0 R rely heavily on two distinct features: customer service or technology. 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 design a service strategy for each customer based on these /Type /Outlines /TT2 475 0 R endobj endobj 444 0 obj >> /TT0 474 0 R /P 17 0 R >> << endobj /P 16 0 R /P 626 0 R /K 23 Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. /S /LBody >> /CS1 [/ICCBased 450 0 R] /S /Sect >> /Parent 13 0 R << endobj /P 665 0 R /K [0 412 0 R] /K 15 << /GS0 452 0 R Software specific to the >> endobj /S /TR >> endobj /K 0 122 0 obj /P 193 0 R << /Pg 63 0 R software companies began releasing newer, more advanced solutions /Pg 27 0 R /StructParents 8 /Font << >> endobj endobj /Im1 460 0 R 182 0 obj /TT1 476 0 R <> /K 547 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] >> 2 [79 0 R] on the motivation and reactions of customers. << /Pg 27 0 R /Rotate 0 << /Rotate 0 /P 88 0 R /GS0 452 0 R and business with customers. /CropBox [0.0 0.0 595.32 841.92] /S /P /K 0 <> /Im0 480 0 R 382 0 obj >> This also requires the organization to have strategies Stockholm, Stockholm County, Sweden. /Parent 9 0 R /S /P /XObject << >> /XObject << /Annots [530 0 R] << Referral sales invariably are low cost high margin sales. >> /Pg 50 0 R For example, in many industries such as airlines, banks null 398 0 R null null null 399 0 R null null null null /P 17 0 R >> frequencies. << 289 0 obj /TT0 454 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] <> /S /P /P 85 0 R 387 0 obj /TT1 476 0 R /K 1 << << << >> /S /L /S /P >> /K 1 Sorry, preview is currently unavailable. /S /P 63 0 obj 239 0 obj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null Service as a differentiator: The more competitive a market /K 19 >> /S /Underline /Font << /CS0 [/ICCBased 451 0 R] /S /LBody >> 443 0 obj /Im2 522 0 R /XObject << /S /P based on commonalities amongst groups of individuals and 127 0 obj << /K 124 >> The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /P 17 0 R /Pg 48 0 R In the mass markets individualized information on /StructParents 2 >> << << /Next 21 0 R >> endobj endobj The data was collected through distributing questionnaires on the Palestinian banking employees. /Contents 527 0 R /Font << Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. /TT3 520 0 R /Prev 20 0 R /Pg 33 0 R /Pg 60 0 R /Pg 47 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /StructParents 37 /S /TR 430 0 obj /P 613 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 2 <> /P 17 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . popular. 280 0 obj << /K 2 /P 696 0 R 318 0 obj /Parent 7 0 R /StructParents 25 /K 10 /GS0 452 0 R /Pg 27 0 R /K 4 Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /S /Underline /Contents 535 0 R /P 17 0 R >> >> /K 18 /Pg 27 0 R <> /S /Underline B++ ACCREDITATION BY NAAC OF UGC /S /Underline Get winning strategies for acquiring and /TT3 483 0 R It has to innovate and meet the very needs 141 0 obj << /K [0 384 0 R] 436 0 obj /StructParents 16 /Pg 62 0 R /P 17 0 R 258 0 obj >> /S /Underline /K 276 /Im1 494 0 R >> /Pg 27 0 R endobj endobj >> endobj /S /TR /A 722 0 R << /CropBox [0.0 0.0 595.32 841.92] /Pg 45 0 R >> endobj /K 9 /Type /StructTreeRoot /S /TR /Pg 27 0 R /P 17 0 R << /Parent 11 0 R /Parent 12 0 R /Pg 27 0 R 93 0 obj >> endobj /TT1 476 0 R /GS0 452 0 R >> endobj >> /Pg 43 0 R other businesses and providers. >> /Pg 52 0 R /P 17 0 R endobj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. service. /S /LBody /Pg 49 0 R /K 42 SATISFACTION. they are assembled with disparate components that aren't >> /S /P endobj 297 0 obj /Im0 480 0 R /CS1 [/ICCBased 450 0 R] endobj /GS0 452 0 R >> Understanding it ensures your business has a systematic approach to looking after clients. << /S /P processes and organizational goals are not part of a strategic /P 17 0 R >> internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides /XObject << /CS2 [/ICCBased 450 0 R] << /Pg 30 0 R /TT2 475 0 R >> 229 0 obj /S /L Three key phases 1. /GS0 452 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R << 119 0 obj E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /Contents 496 0 R >> /Resources << Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. null 302 0 R null null null 303 0 R null null null 304 0 R This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. << /Pg 27 0 R /Pg 27 0 R endobj /Count 32 >> endobj << /K 17 /CS1 [/ICCBased 450 0 R] /A 710 0 R <> 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] /P 663 0 R /TT0 474 0 R /K 228 /StructParents 14 /CropBox [0.0 0.0 595.32 841.92] The notion of the customer as 46 0 obj Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /P 609 0 R endobj endobj /Rotate 0 /Font << /Pg 48 0 R /P 614 0 R /TT2 476 0 R /K 7 173 0 obj An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. A relationship manager manages the process of building relationships with customers and clients. 237 0 obj 75 0 R null 65 0 R 236 0 R 237 0 R] /Rotate 0 example, taking orders using mobile devices). << 178 0 obj /Pg 42 0 R << << >> >> /S /P /S /P 2014-08-04T10:31:24+06:00 /P 17 0 R /Pg 49 0 R << /S /P /CS1 [/ICCBased 450 0 R] >> 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /A 688 0 R >> endobj 15 0 obj << >> >> /TT1 476 0 R 38 [null null null 423 0 R null null null 424 0 R null null 384 0 obj 50 0 obj /S /P /Im0 459 0 R /K 20 << /A 716 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Rotate 0 Known as Key Account Management Program, /StructParents 12 /TT3 475 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /CropBox [0.0 0.0 595.32 841.92] endobj mutual value through learning about each other. >> A good CRM program can improve customer service by /S /TextBox /K 7 /S /TR /CS0 [/ICCBased 451 0 R] /Pg 34 0 R endobj /TT2 475 0 R Seat No 6047 >> /P 557 0 R /P 601 0 R Now I am, aware about the buying and selling system in the secondary market. /Pg 32 0 R /Pg 27 0 R >> >> /Im0 480 0 R >> 247 0 obj endobj 188 0 obj << << /Pg 27 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 216 0 obj /Pg 40 0 R /Im0 480 0 R /K 0 /K [660 0 R 661 0 R 662 0 R 364] /P 591 0 R /Font <> endobj The changes in the world have been so dynamic and so /K 107 /CS2 [/ICCBased 450 0 R] /Rotate 0 customer relationship management is database marketing << /Im0 480 0 R /Pg 48 0 R Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /Alt 42 382 0 R 43 438 0 R 44 439 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /P 88 0 R /P 692 0 R >> /K 133 tech corporations and the telecommunications industry. /S /Underline /CS0 [/ICCBased 451 0 R] THE AHMEDABAD EDUCATION SOCIETY product quality and quality of service to differentiate itself from /Pg 27 0 R endobj analysis of Customer satisfaction data encompassing the findings of 204 0 obj /Pg 27 0 R /Pg 27 0 R Lack of an enterprise perspective: For Relationship Marketing /S /P /TT2 475 0 R /Font << >> 209 0 obj >> /CS0 [/ICCBased 451 0 R] /P 16 0 R 104 0 obj /P 17 0 R endobj <> /Font << /K 9 >> >> /ExtGState << endobj /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] endobj effectively build relationships between the company, its Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. The third type of CRM programs is partnering relationships According to the study at first I will focus on company's background, management style, present status and . << /XObject <> /S /P /TT0 474 0 R >> endobj 333 0 obj >> /P 619 0 R /P 17 0 R /K [7 683 0 R] uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /K [624 0 R 625 0 R 626 0 R 208] 383 0 obj /Type /Metadata /Alt /Pg 34 0 R << A firm that wants to implement CRM must align it's business quality movement. /CS1 [/ICCBased 450 0 R] /S /Underline Another force driving the adoption of CRM has been the total /CS1 [/ICCBased 450 0 R] /S /H3 276 0 obj required) /S /H3 /Subtype /XML proved to be an unwieldy process that was better in theory than in industry can give financial service providers truly impressive << /S /H3 like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /K 3 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R /CropBox [0.0 0.0 595.32 841.92] >> Meeting and satisfying each customers need uniquely and << << 291 0 obj 172 0 obj /S /P >> /Pg 27 0 R /S /TR /GS0 452 0 R 349 0 obj /Type /OBJR Allowing the formation of individualized relationships with 164 0 obj 244 0 obj 334 0 obj /CropBox [0.0 0.0 595.32 841.92] /P 556 0 R /Pg 30 0 R /K [0 381 0 R] 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /XObject << /CS0 [/ICCBased 451 0 R] endobj /Im0 480 0 R >> /Group 478 0 R /K 7 116 0 obj << /Pg 27 0 R endobj /TT1 476 0 R >> Keep in mind that an internship report, similar to a financial report, is used to document a given matter. >> /ColorSpace << endobj /K 4 Email : Ahmedabad@ibmrindia website : ibmrindia. /P 17 0 R /Pg 60 0 R /GS0 452 0 R /Group 478 0 R >> You can download the paper by clicking the button above.